This service deserves an AAA rating…

This service deserves an AAA rating. I would like to thank the Air Ambulance staff for their professional and caring treatment of my husband, who had a massive stroke while we were on holiday. The nursing staff were just outstanding in the way they handled by husband on the flight from Perth to Auckland, then to Waikato.

Annette Kingi

We appreciate your service tremendously…

We appreciate your service tremendously. For an isolated place like Gisborne, your service is essential. Thank you so much to the staff. They are a great team, so friendly and yet most professional.

Douglas McMeekin

Friendly and efficient emergency service…

I am delighted to be able to thank the entire crew for their friendly and efficient emergency service. It was a great comfort to have a transfer performed in a thoroughly professional and congenial manner. It was very demanding for my wife, but she was also able to acknowledge your wonderful assistance.

Barry Green

I am confident to say that NZAAS is the best…

I have been working as a medical officer for over 34yrs now and I have been using different Air Ambulance Services in the past. I have been the Chief Medical Officer for Niue since 2011 and we were using another company. After dealing with a few other Air Ambulance in the past and having used your service twice since last year, I am confident to say that NZAAS is the best.

On behalf of Niue Health, I would like to thank NZAAS staff for your fantastic service.

Kind regards,

Dr Edgar Akau'ola

We have found NZAAS to be a fantastic back-up service…

We have found NZAAS to be a fantastic back-up service for our Level 2 patient transfers. They provide an excellent, cost-effective solution and a great additional resource, especially during times of high demand.

Kim Batten
Taranaki District Health Board

They made us feel special…

We were all treated with respect and dignity, they all took such good care in transporting the patients. They made us feel special – first-class service.

Rock Pere

Excellent service…

I cannot commend both the medical staff and flight staff enough for their excellent service. Thank you again.

Rosemary Prier for Grant Prier

I can’t praise your wonderful service enough…

I can’t praise your wonderful service enough. We were transported from Whangarei Hospital via Auckland Airport to Sydney Airport and on to our local hospital in Wollongong, NSW, Australia. Our escort medic Angela was fabulous, very professional and attentive to Edward’s needs with a hip replacement surgery problem. She is a very caring person and made our trip much easier as we had complete confidence in her capable hands. Bravo Angela!

Edward and Julie Alden

The service we received was absolutely wonderful…

The service we received was absolutely wonderful. The nurse was calm, reassuring and did his utmost to see that we were comfortable. He was very professional. After a long 30 hours of traveling we were able to relax and my sister was given first class medical help.

Your service was exceptional…

Your service was exceptional from the first phone call through to when dad landed back in Australia. We felt confident and comfortable from the beginning that you were competent and had dad’s best interests in all you did. It was relieving to have a company that could be a part of medical decisions, communicating with the family promptly. The doctor and nurse and pilots were fantastic, and Dad was the calmest and happiest he’d been since the stroke. Dad enjoyed the friendly and caring rapport that all staff established. We cannot thank you enough.

Nicole Walker

They were just so caring…

Could not fault the service my husband received when they flew him to Middlemore Hospital and back to Base Hospital in New Plymouth. Everybody was very professional and looked after me very well also. They were just so caring. The nurse attended to us on both trips and was absolutely professional in his job.

Eileen McCallum

Thanks for the top service you provided…

Thanks for the top service you provided for my wife’s transfer from Manila to New Plymouth, after she suffered a stroke while visiting family over in Manila. She is home after spending one month in hospital and is making good progress to what we hope will be a good quality life. Thanks once again.

John Hughes

I just want to extend our deepest gratitude…

“I just want to extend our deepest gratitude to the exemplary team, Dr Peter Sin and Emma Pountney and pilots, that came to the aid of my husband. They provided over-and-above professional and caring treatment that not only ensured his physical wellbeing, but their kind and compassionate attention was priceless in alleviating his anxiety as the result of the delays in getting to the appropriate treatment here in Auckland. Please make note of how fortunate your company is to have such employees.  I can’t thank them enough.”


Elizabeth Pfeifer

Katrina, Faye, Catherine and Claire

Just a quick thank you to you all for your wonderful management and execution of Mums transfer to Auckland yesterday.
You are a fantastic team and on the day things went like clockwork. Mum handled it so well thanks to the lovely care of Claire and Catherine it was great you met us in Welly.
Along with a couple of top gun pilots who flew over, under, around and across some pretty wild fronts.
Please share this heartfelt reference with whoever should see it but in short, your organisation is sensational and even with the late change it all went to plan.
A special mention to Claire whom we spent the day with and whom we felt was part of our family for that day. Mum loved the calm way you handled her and she is safely in the new room at Selwyn Foundation and although exhausted after such a big day and sleeping most of the day today is happy and well.

Russell Hewitt