Our specialist team of highly skilled mission coordinators provide a 24/7, 365 day service to all of our clients.

We understand the logistics involved with organising aeromedical transfers, no matter how complex, and ensure seamless communication, support and personalised client assistance from conception to completion. We work with road ambulance providers, dispatching and receiving hospitals, ground handlers, foreign consulates and customs, assist with emergency medical visas and medical clearances, and have proficiency and finesse in arranging all other elements expected or otherwise that arise during the planning and completion of a retrieval/repatriation.

Our team provide around-the-clock coordination for the National Starship Air Ambulance Service including the mission planning, resourcing, dispatch and monitoring of all fixed-wing air ambulance flights together with rescue helicopters provided by the Northland and Auckland Rescue Helicopter Trusts, tasked on behalf of Starship and Auckland District Health Board for PICU, NICU and ECMO transfers.

The Mission Coordination Centre also provides coordination and management for the Hawke’s Bay District Health Board for fixed-wing and rotary flight operations, ensuring efficient and cost-effective use of aircraft and clinical team assets.

Our team can offer families advice on the best mode of retrieval and support associated with patient care, and our medical director can discuss a clinical management plan with local providers to support the best possible outcome for the patient.